What managed operations means when 20+ systems run on your infrastructure
‘Hosting’ and ‘managed operations’ often get used as if they are the same thing. They are not. Hosting is a place to run software. Managed operations is someone taking responsibility for keeping it running. With 20+ large systems on the infrastructure we manage, that responsibility is the whole job.
Hosting is not the same as running it
| A server you rent | Managed operations | |
|---|---|---|
| What you get | A machine and a login | A running system someone answers for |
| Monitoring | Your job | Watched around the clock |
| When it goes down | You find out | We are already on it |
| Updates and backups | Your responsibility | Handled, on a schedule |
| The SLA | None | A defined response time |
What managed operations actually covers
- ✓Provisioning the infrastructure and setting it up correctly.
- ✓Monitoring, so a problem is caught before it becomes an outage.
- ✓Backups and updates on a schedule, not when someone remembers.
- ✓Incident response with a defined time to answer.
- ✓One team accountable for the whole stack staying up.
Hosting gives you a place to run software. Managed operations gives you someone responsible for it.
Why it matters at scale
One system on a server you manage yourself is fine. Twenty is a full-time job you didn’t sign up for. Managed operations is that job, done by the people who understand the systems. Tell us what you are running, on WhatsApp from any page of the site.
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