Patient Engagement & Health Apps

Fewer no-shows.
More patients, cared for.

An AI care assistant that books, reminds, and follows up with your patients on WhatsApp and SMS, so clinics stay full and no one slips through the gaps.

Arabic & English Books into your calendar Clinician handoff built in
Cedar Clinic · Care assistant
Working
LH
Layla Hassan
File #CC-20418 · +20 10 •• •• 42
Upcoming
Follow-up · Dr. Amir Fouad
Tue 12 May · 10:30 · Maadi branch
No-show riskLow · confirmed
Hi Layla, this is Cedar Clinic. You have a follow-up with Dr. Amir on Tue 10:30. Reply 1 to confirm, 2 to reschedule.09:02
109:04
✓ Confirmed · reminder set for the day before
−38%
No-shows this month
1,240
Reminders sent
86%
Confirmed on first ask
213
Recalls re-booked
Handles booking · reminders · recalls · refill nudgesClinical questions → your team
The problem

Empty chairs and missed follow-ups quietly cost you patients.

Reminders go out by hand, messages pile up after hours, and recalls slip. The schedule looks full until the no-shows land.

Today · Maadi branch
9 booked · 2 gaps
09:00
Omar NabilConsultation
Confirmed
09:30
Hana AdelFollow-up
No-show
10:00
Youssef KamalConsultation
Unconfirmed
10:30
Open slot
Empty
11:00
Salma RedaReview
Unconfirmed
34
Messages waiting
Booking and rescheduling requests that came in after hours.
76
Recalls overdue
Patients due for a check-up who were never called back.
1 in 5
Appointments missed
No-shows leave chairs empty that another patient could have used.
How it works

The assistant walks every patient from booking to follow-up.

It handles everything around the visit, so your team is free for the visit itself. Here is one patient's path, start to finish.

LH
Layla's journeyFollow-up with Dr. Amir · Maadi branch
Can I see Dr. Amir?Tue 10:30 · booked ✓
Reminder: Tue 10:30✓ Confirmed on first ask
✚ In the room with the doctor
Time for your annual checkRe-booked ✓

Books & confirms

Assistant

Reminds, cuts no-shows

Assistant

The visit

Your clinic

Follows up & recalls

Assistant
Why you can trust it

Careful with patients. Careful with their data.

It handles scheduling and reminders, and knows where its job ends. Anything clinical goes straight to your team.

Incoming · WhatsApp
لدي ألم في صدري منذ الصباح، ماذا أفعل؟
Clinical question detected. Not answered by the assistant. Routed to the on-call nurse and flagged urgent.
Consent on file Reads Arabic Every action logged

People handle care

The assistant books, reminds and follows up. Medical questions are passed to your clinicians, never answered for them.

Consent and opt-out

Patients agree to be contacted and can stop at any time. Preferences are respected on every channel.

Data stays in region

Records stay where your regulations require, with access limited to the people who need it.

A full audit trail

Every message, booking and handoff is recorded, so you can see exactly what happened and when.

Made for care teams

One assistant, every kind of visit.

Clinics, pharmacies and health apps run it the same way, tuned to how each one books and follows up.

🏥

Clinics & polyclinics

Multi-doctor scheduling, confirmations and recalls across every specialty and branch.

🦷

Dental & specialty

Recare reminders, treatment-plan follow-ups and second-visit bookings that would otherwise lapse.

💊

Pharmacy & refills

Refill reminders and prescription pickups, with a nudge before a patient runs out.

🔬

Labs & diagnostics

Prep instructions, appointment slots and a ping when results are ready to collect.

📱

Telehealth & apps

Booking links, join reminders and post-visit check-ins for remote consultations.

🏢

Multi-branch groups

One assistant across every location, routing patients to the right branch and clinician.

Connects to your stack

One booking, and every system stays in sync.

The assistant listens where patients already reach you and updates the systems you already keep. No double entry, no separate tool to check.

💬
Omar booked a consultationTue 12 May · 10:30 · via WhatsApp
The assistant updates everything at once

EMR / HIS

Appointment written to Omar's record
✓ Updated
📅

Clinic calendar

10:30 slot blocked for Dr. Amir
✓ Updated
💊

Pharmacy system

Repeat-script note flagged for review
✓ Updated
📱

Patient app

Appointment card and reminder synced
✓ Updated
Listens onWhatsAppSMSWeb bookingMissed calls
Related solutions

Part of your technical stack.

Patient engagement works best next to the rest of what we build and run.

Questions, answered

Common questions.

Does it replace my front desk?

No. It handles the repetitive part, booking, confirmations, reminders and recalls, so your team spends less time on the phone and more with patients. Anything clinical or unusual goes to a person.

No. The assistant is for scheduling and reminders. When a patient asks something clinical, it does not answer, it routes the message to your team and flags anything urgent.

Yes. It reads and replies in Arabic and English, including messages that mix both, which is common for patients here.

It talks to patients on WhatsApp, SMS and your web booking, and writes to your EMR or HIS, clinic calendar, pharmacy system and patient app, so nothing is entered twice.

It confirms every appointment, sends timed reminders, and gives an extra nudge to patients who look likely to miss. Patients can reschedule in a reply instead of just not turning up.

Yes. Patients consent to be contacted and can opt out at any time. Records stay where your regulations require, access is limited, and every message and booking is logged.

A focused first version, one or two clinics on your main channels, is typically live in a few weeks. We connect your calendar and systems and tune it to how you book.

Yes, and we recommend it. Start with reminders and confirmations for one branch, prove the drop in no-shows, then add recalls, refills and more locations.

Book a call

Keep your clinics full.

Tell us how your clinics book and follow up today. We will show you how the assistant would handle it, and size a rollout with you.